Your privacy matters to us. This page explains how CodeCareLabs collects, uses, stores, and protects your personal information — and the rights you have over it.
Last updated: May 28, 2026
Information We Collect
When you interact with CodeCareLabs we may collect the following types of information:
Contact details — name, email address, phone number, and company name when you fill in our contact form, request a quote, or subscribe to communications.
Project requirements — anything you tell us about your project, budget, timeline, technical needs, and reference materials you share with us.
Analytics data — anonymized usage statistics including page views, click paths, browser type, device type, and approximate geographic location (city/country).
Cookies and similar technologies — small text files stored on your device to remember preferences, measure traffic, and improve site performance. See "Cookies & Tracking" below.
Communication records — copies of emails, support tickets, and chat messages exchanged with our team.
We collect only what we need to provide our services well. We do not collect sensitive categories of personal data (race, religion, health, political opinions, biometric data, etc.) unless you explicitly provide them in a project brief.
How We Use Your Information
We use the information we collect only for the following purposes:
Providing our services — responding to your enquiries, delivering quotes, managing projects, and supporting work in progress.
Improving our website — analytics help us understand which pages are useful, which need work, and where to invest improvements.
Client communication — sending project updates, invoices, and occasional notes about work we think you would find relevant.
Legal compliance — meeting our obligations under applicable tax, accounting, and consumer-protection law.
We do not sell, rent, or trade your personal information to third parties. We do not use your information for unsolicited marketing without your explicit consent.
Data Protection
We take reasonable and industry-standard measures to protect your information:
Secure servers — all data is hosted on encrypted, regularly-patched infrastructure with restricted physical and network access.
HTTPS encryption — every connection to our website is encrypted in transit using TLS.
Access controls — only authorised team members can access client data, and only on a need-to-know basis.
Incident response — in the unlikely event of a data breach affecting you, we will notify you and the relevant supervisory authority within 72 hours, as required by GDPR Article 33.
No system is ever 100% secure. While we take every reasonable precaution, you share information with us at your own risk and should never include passwords, payment card details, or other sensitive credentials in a contact form.
Third-Party Services
We rely on a small number of trusted third-party providers to operate our business. Each of these processes your data under their own privacy policy and contractual safeguards:
Web hosting — our hosting provider (a UK / EU-based managed-WordPress host) stores the website and associated databases.
Analytics — we use privacy-respecting analytics to measure traffic patterns. Analytics data is aggregated and anonymized; we never combine it with personally-identifying data.
Email delivery — transactional emails (quotes, project updates) are sent via a reputable SMTP provider.
Payment processing — invoices are processed via Stripe, PayPal, or direct bank transfer. We never see or store your full card details.
Project tools — we may use Slack, Notion, Figma, or similar tools to collaborate on your project. We will tell you up-front which tools we propose using.
We never share more information with a third party than is strictly necessary to perform the service you have engaged us for.
Cookies & Tracking
Our website uses cookies and similar technologies for the following purposes:
Essential cookies — required for the site to function (e.g. session management, security tokens). These cannot be disabled.
Analytics cookies — anonymized traffic measurement. You can opt out without affecting site functionality.
Preference cookies — remember your settings (e.g. theme, accepted-cookies state) between visits.
You can control or block cookies through your browser settings. Most browsers also let you delete existing cookies. Be aware that disabling certain cookies may degrade your experience of this and other websites.
Under the General Data Protection Regulation (GDPR), the UK Data Protection Act, and equivalent laws in other jurisdictions, you have the following rights regarding the personal information we hold about you:
Right of access — request a copy of the personal data we hold about you.
Right of rectification — correct any data you believe is inaccurate or incomplete.
Right to erasure ("right to be forgotten") — request deletion of your data where there is no compelling reason for us to keep it.
Right to restrict processing — ask us to limit how we use your data.
Right to data portability — receive your data in a structured, machine-readable format.
Right to object — opt out of marketing communications at any time using the unsubscribe link, or by contacting us.
Right to lodge a complaint — with your local supervisory authority (in the UK, the Information Commissioner’s Office at ico.org.uk).
To exercise any of these rights, email us at tech@codecarelabs.com with the subject line "Privacy Request". We will respond within 30 days.
Children’s Privacy
Our services are intended for businesses and adults aged 18 or older. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us and we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email.
We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Subject line: "Privacy Request" or "Privacy Enquiry"
Response time: Within 30 days of receipt
Address: CodeCareLabs, Punjab, India
FAQ
Privacy & Data Protection FAQs
Quick answers to the most common privacy questions.
Do you share my data with third parties?
No — we do not sell, rent, or trade your personal information. We only share data with the small set of trusted service providers listed in the "Third-Party Services" section above (hosting, analytics, email delivery, payment processing) and only when strictly necessary to deliver our services.
Can I request deletion of my data?
Yes. Under GDPR and equivalent laws, you have a "right to erasure" (right to be forgotten). Email us at tech@codecarelabs.com with the subject "Privacy Request — Deletion" and we will delete your personal data within 30 days, unless we are legally required to retain it (for example, for tax or accounting purposes).
Are you GDPR compliant?
Yes. We follow GDPR principles for all visitors regardless of location — lawful basis for processing, purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality, and accountability. You can exercise any of the rights listed in the "Your Rights" section above at any time.
How long do you keep my data?
We keep personal data only as long as needed for the purposes outlined in this policy. Enquiries that do not become projects are deleted after 12 months. Active client data is retained for the duration of the project plus 6 years thereafter for legal/tax purposes. You can request earlier deletion at any time.
Do you use Google Analytics?
We use privacy-respecting analytics to measure traffic patterns. The data we collect is anonymized — no personally-identifying information is captured, and IP addresses are truncated. You can opt out via your browser settings without affecting site functionality.
How can I contact you about a privacy concern?
Email tech@codecarelabs.com with the subject line "Privacy Request" or "Privacy Enquiry". We respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data-protection supervisory authority (e.g. the ICO in the UK).
Have a Privacy Question?
If you have any questions, want to access your data, or want it deleted — we’re happy to help. Reply within 30 days, guaranteed.